Mobile / Sports
Got a question about your account, a pending transaction via JazzCash or Raast, or how session limits work? This page addresses the queries we hear most from members in Pakistan — no runaround, just the direct answer and the exact account path to follow.
This FAQ is organised around the questions members actually send to our support team — account access, wallet transactions, session boundaries and game category differences. Each answer points you to the specific place inside your account where the relevant setting or record lives. For wallet queries, the answers reference JazzCash, Raast and Easypaisa because those are the payment channels configured for Pakistan members. Transaction history for every deposit and withdrawal sits inside your account wallet tab; that is always the first place to check before contacting support. Session controls — cool-off periods and session reminders — are found under Account Settings once you are logged in. If an answer here does not resolve your query fully, the support section below lists every contact route we maintain. Availability of features and game categories depends on local law and the eligible regions we serve. Where a game shows RTP, that figure is displayed directly in the game window by the provider; we do not publish separate RTP tables for titles from Spadegaming, Habanero, CQ9 or any other studio in our lobby.
These figures reflect the structural setup of the platform — the categories available, how the account works across devices, and how support is reached. None of these are marketing claims; they are the configured shape of the service as Pakistan members access it where local law permits.
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If an answer here does not cover your specific situation, choose the contact route that suits the urgency. Live chat is the fastest path for account-access issues. Email works well for wallet documentation or account verification queries where you need to attach screenshots. Our help centre article list covers step-by-step account procedures for common tasks.
Open the chat icon from any page while logged in. Live chat handles account access, session control questions and in-session game queries. For JazzCash or Raast transaction issues, have your transaction reference number ready before starting the chat.
Send account documentation, wallet screenshots or verification queries to our support address shown on the Contact page. Email is the right channel when your query needs a paper trail — for example, a disputed Raast transfer or an account verification step that requires file attachments.
The help centre lists step-by-step articles for account setup, session limit configuration and wallet management. Search by topic — JazzCash deposit steps, cool-off activation, game category access — and the relevant article opens without needing to log in first.
Every answer in this FAQ reflects the actual account flows and payment configurations on the platform. We update this page when a process changes — not on a fixed schedule, but whenever the underlying account step, wallet route or session control is modified. The current state of any setting is always shown inside your account dashboard after login, which is the authoritative source if this page and your account ever appear to differ.
Each FAQ answer is written from the actual account interface — the same screens you see after login. We do not describe hypothetical flows. If the account dashboard shows a different step, the dashboard is correct and we update this page to match it.
Wallet answers name JazzCash, Raast or Easypaisa because those are the configured channels for Pakistan. We do not give generic payment answers that apply nowhere in particular. Each answer tells you which tab or field inside the wallet section to use.
Cool-off periods and session reminders are set by you, not us. The FAQ explains where to find those controls — Account Settings — but the values you choose are yours to configure. We describe the path; the decision is yours.
Where a game from Spadegaming, Habanero, CQ9 or another studio in our lobby publishes its RTP, the figure appears in the game window itself. We do not manufacture RTP percentages for titles where the provider has not disclosed one.
Each game area on 7xx has its own session character and category mechanics, but the account infrastructure underneath them is shared. Understanding the differences helps you navigate the FAQ answers correctly — a question about a live table session is answered differently from a question about a slots spin feature, even though both draw from the same wallet.
Slot sessions are discrete — each spin is independent. Titles like Spice Bazaar Slots and Fortress Fortune Slots include bonus rounds and prize-style features built into the game mechanic. RTP, where shown, appears inside the game window. Session length is not fixed; you set your own limits in Account Settings.
Live casino sessions run against a real dealer stream. Game pace is set by the table, not by you. Session reminders configured in Account Settings apply here the same way they do in slots. Your balance and transaction history are the same wallet — no separate live casino account.
The sportsbook covers cricket markets including PSL matches and international fixtures, plus football. Bet settlement lands directly in your shared account wallet. A sports query about a settled bet uses the same transaction history tab as a slots or live casino query — one record, one place.
One account, one wallet balance, one transaction history tab, one set of session controls in Account Settings, and the same support routes — live chat and email — regardless of which game category you are in. JazzCash, Raast and Easypaisa deposits and withdrawals work the same way across all categories.
These are the functional reference points Pakistan members ask about most — the things that shape how the account feels day to day. None of these are marketing claims; each one is a verifiable part of the account interface or lobby you can check directly after login.
Your balance is shared across slots, live casino, sportsbook and crash games. A JazzCash deposit credited to your wallet is immediately available in all four areas without any transfer step. The wallet tab shows a single chronological transaction list regardless of which game category generated the entry.
Cool-off periods and session time reminders are configured inside Account Settings — not buried in a separate section. Members use these to set their own session boundaries before they start a game. The FAQ answers on session queries reference this path specifically because it is where the relevant controls actually live.
Crash Burst plays differently from a Habanero slot title, which plays differently from a live dealer table. Category-level mechanics matter when reading FAQ answers — a question about a bonus round in Fortress Fortune Slots is a game-mechanic question, not an account question, and the answer route differs accordingly.
The full account — wallet, game lobby, session controls, transaction history — loads in a mobile browser without needing a separate download. JazzCash and Raast transactions initiated on mobile follow the same steps as desktop. The account dashboard looks the same; no feature is hidden behind a native app.
These are the questions our support team receives most often. Each answer points to the specific account path or contact route that resolves the issue. If your question is not listed here, live chat is the fastest way to get a direct answer.
Open the wallet tab in your account and check the transaction history list. JazzCash transfers sometimes take a short period to reflect depending on network confirmation. If the transaction reference from your JazzCash app does not appear in your history within a reasonable time, contact support via live chat with the reference number ready.
Log in and go to Account Settings. The session controls section lets you set a time reminder that appears during an active session, or activate a cool-off period that pauses your access for a chosen duration. You configure both yourself — the values are not set by the platform.
Withdrawal channel options are shown in the withdrawal section of your wallet tab after login. The available channels, including Raast, appear there based on your account verification status. Check the instructions shown on that screen; the step-by-step fields guide you through the process for each channel.
Yes, both draw from the same wallet balance. The mechanics differ: a bonus round in a slot like Fortress Fortune Slots is a game feature triggered within the slot engine, while a live casino hand is played against a real dealer stream. The wallet transaction record for each shows separately in your history tab.
RTP is displayed inside the game window itself, where the studio has chosen to publish it. We do not maintain a separate RTP table. Open the game, look for the information or paytable icon within the game interface, and the provider-disclosed figure — if available — is shown there.
First, try the password reset link on the login screen. If you still cannot access your account after resetting, contact live chat support. Have your registered mobile number or email address ready. For account verification queries that need documentation, email support is the right route — details are on the Contact page.
Yes. When an account flow, wallet step or session control changes, we update the relevant FAQ answer. The authoritative source is always your account dashboard after login — if a step shown here differs from what you see in your account, follow the account screen and let us know via live chat so we can correct the page.